Our commitment to customers does not end with the completion of an investment – we provide support throughout the entire warranty and liability period, as well as long after they expire.
Our priority is to minimize downtime and restore stable operation of the installation as quickly as possible. Each service request is assigned a dedicated contact person who coordinates all activities and provides status updates. We begin with remote diagnostics, and when necessary, we immediately dispatch on-site service.
Scope of Wakro Service Activities
Post-warranty service
After the warranty and liability period, we offer flexible service support: periodic inspections, operational assistance, line condition audits and recommendations for preventive actions.
This helps our clients plan downtimes, costs and the purchase of spare parts.
Spare parts
We provide access to spare parts and wear components. If immediate availability is not possible, we propose temporary solutions to keep production running until the correct parts are delivered.
Repairs and modernizations
We also offer repairs and upgrades of existing lines and equipment. These include replacement of worn components, installation of safety systems and automation, and larger-scale modifications improving efficiency, reliability and operator ergonomics.
The scope of work is always tailored to the plant’s needs and production schedule.
Service contracts with agreed response times and planned inspections
We never leave users on their own, because we know how important production continuity is. We assist with minor issues and emergencies alike, and support operators and maintenance teams with technical consultations. If a problem reoccurs — we look for its root cause.
If continuous service availability is important to you, we can offer a service contract with guaranteed response times and planned inspections, ensuring predictable production and cost control.
We shape the future of production
If you are looking for a general contractor for machines or an entire production line, please contact us.
Phone number +48 77 484 42 23
E-mail wakro@wakro.com.pl
Krępna, ul. Zdzieszowicka 51
47-330 Zdzieszowice, Polska